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Frequently Asked Questions

Account Settings

If you forgot your username or password:
a. On the main page, click Login
b. Click Forgot Your Password?
c. Enter your email address and click Submit.
d. An email with instructions on how to reset your password will be sent to you.

To change your password:
a. Login to your Online Store account.
b. Click My Profile and then click Change Your Password.
c. In the Change Your Password section, enter your existing password and your new password.
d. Verify the password in the Confirm New Password field.
e. Click Update Password.

Passwords must be a minimum of seven characters and must include at least one alpha- numeric character and one special character.

To change your password:
a. Click My Profile.
b. Click Change Your Password.
c. Change your password information and click Update Password.
To change any other details, such as your email address, contact: Store.Admin@stratasys.com.

To review the addresses that available for your account:
a. Login to your Online Store account.
b. Click My Profile and then click My Address.
c. In this page you can see the available "Ship To" and "Bill To" addresses
d. In case of a need for a change an existing Ship To address click on the Edit button under the relevant address
e. In case of a need to remove an existing Ship To address click on the Remove button under the relevant address
f. In case of a need for a new Ship To address click on the Add New Address button
g. Once you submit this form a notification with all the details will be sent to Stratasys and this data will be updated in the system

Materials & Service Consumables

Option 1: On the main page after you Login you will have a section of Items That Fit My (your printer model)
Option 2: In the Search field, enter a keyword, material name or part number. For example, you can search for product names (e.g. VeroGray, RGD850 or OBJ-03243).
Option 3: Filter the Materials & Accessories page items by the relevant technology (Polyjet/FDM), Printer Model or Color. Note that by default the results on the Materials & Accessories page are filtered based on the printer you own. To show all materials, unmark the box on the left (Items that fits my printer)

Option 1: On the main page after you Login you will have a section of Items That Fit My (your printer model)
Option 2: On the Materials & Accessories page the default situation is that the results are items that are applicable for your printer

When you click on Add to cart you will see the available packages for that material as well as available colors.

MSDS and data sheets can be downloaded from each material Product Details page. To access the Product Details page for a particular material, click on the Material Name or picture on any page in the site

All service consumables which are bought to stock (hence, not due to any failure) will include the relevant discount.

Ordering

Find the materials to purchase .
a. Click on Shop Now.
b. From the Select Package drop-down list, select a package.
c. Choose the desired color and quantity.
d. Click Add to Cart.
A message appears, confirming that you have successfully added the item to your cart. You can view the total order by hovering over Cart on the navigation menu.

a. Add items to your cart (see previous question).
b. Click Cart or mouse-over it to view a summary of the items in your cart and then click on the Cart icon.
c. In the Items section, adjust the quantity and review the content of the cart.
d. Click Checkout.
e. If relevant you can enter your PO number and/or attach PO file. This will be stored with your order details (please note though that Stratasys will not view this file and it will be stored for your future reference only).
f. Select Shipping and Billing address, the desired shipping method and add notes if necessary.
g. Review the order summary, which includes shipping and handling costs and estimated Tax.
h. Check the box to confirm that you accept the Stratasys Terms and Conditions (click the link to view Stratasys Terms and Conditions).
i. Click Place Order.
j. An order confirmation pop up that includes your order number will appear and an order confirmation email will be sent to you. Your order details can be reviewed at any time on the My Orders page.

You can reorder a previously ordered orders
a. Go to My Orders page
b. Click on the relevant order
c. Click on the Reorder button. This will automatically populate your cart with the same items and you will be moved to the Cart page to review all details
d. Once finalized click on Checkout in order to proceed with the order

Freight charges are relevant only for orders with total weight of over 200lbs. For orders that pass this threshold a notification will be presented during the checkout process asking you if you would be interested in Freight options

a. To view your order history, click My Orders.
b. In the My Orders page, you can search your orders by Order Number You can also filter the search results by date range.
c. On this page you could also see the status of each of your orders and track it the location of the packages once they were shipped by clicking on the link under the Tracking Number column

You can apply for order cancelation via the My Order page. Once applied a notification will be sent to Stratasys Order Management team who will check what can be done and come back to you with details

This is a system flaw that we're working to correct. Please disregard it. You can order any product on the site regardless of what printer you have. Please do not let this message be a concern. If you are still uncertain about this products fit to your printer please contact us. Please send us an email in case that you encounter this issue and we will ensure that the view will be adjusted according to the printers you own

This issue is a system flaw, it should be corrected in due time. Note that you can order any product on the site. Please send us an email in case that you encounter this issue and we will ensure that the view will be adjusted according to the printers you own.

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